Guest Support
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How can I get help logging in?
If you're having trouble signing in or accessing your Slims Rewards account, email rewards@slimchickens.com and include your name, email address, and phone number so the team can help locate your account.
What if I need help using the website or app?
Web accessibility is a priority for Slim Chickens. We are committed to improving the online experience for all guests, including guests who use assistive technologies. If you have trouble accessing any part of our website or app, email rewards@slimchickens.com with the page or screen where you experienced difficulty, a brief description of the issue, the assistive technology used, and your contact information so we can help resolve it.
What if I have a physical accessibility concern at a restaurant?
Restaurant accessibility is a priority for Slim Chickens. We want every guest to feel welcome, supported, and able to enjoy their experience with us. For physical accessibility feedback at a restaurant, use Store Feedback & Order Issues above to choose your region and share the restaurant location, visit date, and details of your concern so the right team can follow up.
What can I get that is gluten free?
Safest choices: Grilled Chicken Tenders (prepared separately from gluten items) Potato Salad (made in a separate prep area) Use caution: Chicken Wings and Fries (fried in shared oil with gluten items) Salads (request without croutons and fried onions) We sanitize all equipment between prep, but cannot guarantee 100% gluten-free conditions. See our Nutrition and Allergen Reference Guide.
I have alpha gal, what is safe for me to eat at your restaurant?
Our menu has limited options for alpha-gal diets. Note the following: Our club sandwich and potato salad contain bacon. Our fried chicken items, wraps, salads, desserts, and many of our sauces and dressings contain dairy. Grilled chicken items may be safe depending on preparation and toppings, but we recommend reviewing our Nutrition and Allergen Reference Guide and asking about specific items when ordering.
How many calories are in _________?
You can review calorie counts and other nutritional information at .
Is your chicken Halal?
Our chicken is not currently halal in our US locations.
What does the Slim Chickens App do?
The Slim Chickens App allows you to order online, earn points for your purchases, and receive special offers and discounts. The app also helps you find your nearest Slim Chickens, displays store information like hours of operation, and helps you reach the store by phone or get directions.
What devices are supported by the Slim Chickens app?
The Slim Chickens app supports iPhones running iOS 18 or newer and Android devices running Android 8.0 or newer. If you’re using an older device that cannot install or update the Slim Chickens app, you can still place an order online at slimchickens.com.
How can I place an order ahead of time?
You can place online and app orders for up to a week ahead of time. For Online Orders, just select “Later” when starting your order. For App Orders, select “Set date and time” on the “Set Preferences” step.
How can I get help with my online order?
To get help with an online order, we recommend calling the store directly, or visiting ‘contact us’ and selecting ‘Restaurant Feedback or Order Assistance’. On this form, just let the team know what happened and a manager will get back to you as soon as possible.
How do I join the Slims Rewards program?
To get started, just create an account. You’ll get a free signup reward as a bonus!
Why do I need to provide my phone number to sign up or place orders?
Our program requires your phone number to verify your account and provide a way for the store to reach out if there’s an issue with your order.
How do I earn rewards using the Slims Rewards Program?
To earn points for a purchase, just tap “Earn” on the main screen of the app and line up your barcode with the brackets that appear on-screen. For App and Online Orders, you’re already logged in so your points are added automatically, no need to scan your receipt! You earn 1 point for every pre-tax dollar spent, with remainders over 50 cents rounded up to the next point. Once you bank 50 points, they will be automatically converted to a $4 credit which can be redeemed at any time.
What do I get when I sign up for the Slims Rewards Program?
Once you download the app and sign up for the rewards program, a $5 off an order of $10+ reward will be added to your account which is valid to redeem for 3 months afterwards. This reward will be added to your account 12 hours after you sign up, limit one per device.
When will I receive my $5 reward for signing up?
You’ll receive your $5 reward 12 hours after your first sign up for an account with the Slim Chickens App. Once it’s been added, you can find it by tapping the “Inbox” tab at the bottom, indicated by the arrow icon.
What will I receive on my birthday*?
Every year on the day of your birthday, you’ll receive a FREE Jar Dessert (with purchase of an adult meal) for being a member of our rewards program. *Not valid during the month of sign-up. One Jar Dessert per person, per year. Birthday must be entered for reward to be added.
How much time do I have to scan my receipts for points?
Receipts can be scanned for points any time within 48 hours of purchase.
How many receipts can I scan?
You can scan two barcodes per day.
How do I redeem my rewards on In-Store and Drive-Thru orders?
If you’d like to redeem a reward on an in-store or drive thru order, click the “Inbox” tab at the bottom of your app screen, then select “Redeemables” at the top. You should see your reward on this page, along with a button underneath that says “Redeem”. Once you’ve placed your order, let the cashier know you have a reward code. Once they’re ready, hit “Redeem” under the offer to generate a temporary code that your cashier will enter to process the discount.
How do I redeem my rewards on App Orders?
Start an online order and ensure the corresponding item is included in your checkout basket (e.g. a Jar Dessert must be in your basket in order to redeem a Jar Dessert reward). Once you’re on the “Make Payment” step, tap “Rewards” and select the offer you’d like to redeem. If all steps are followed, you’ll see the discount applied to your order.
How do I redeem my banked rewards credit on In-Store and Drive-Thru orders?
To apply your banked rewards credit on an In-Store or Drive-Thru order, place your order as usual and when you’re ready to pay, open your app and tap “Redeem” on the main screen. Show the cashier your code to apply the discount.
How do I redeem my banked rewards credit on App Orders?
Start an online order and fill out your order as usual. On the “Make Payment” screen, select “Redeem” and on the next page, tap “Banked Rewards Dollars” and select “Apply”. Your order will be discounted according to amount of the rewards dollars available.
Once I hit 'Redeem', how long do I have to enter the code when redeeming in-store?
Your redemption code will expire in 5 minutes after you tap ‘Redeem’. If the code isn’t entered by a server within that time, the reward will be added back to your account to use at a later time.
The timer ran out on my reward code, is it gone?
Nope, no worries! If your code isn’t redeemed within 5 minutes, your reward will be added back to your account.
What is the maximum Reward amount I can redeem at one time?
You can redeem a maximum of $200.00 in earned Rewards at one time.
What is an earned Reward?
An earned Reward is $4 to spend at Slim Chickens. You bank $4 in Rewards for every 50 points you earn. You earn 1 point for every $1 spent at Slim Chickens.
Why can't I receive all dine-in offers when I order online?
Online orders do not qualify for dine-in offers.
Will my points or rewards expire?
Yes, all points and banked rewards will expire 180 days after they are granted.
Can I use a gift-card with an online order?
Yes, you can use a gift card on Online Orders by selecting “Add a New Payment Method”, then “Slim Chickens Gift Card”.
Is there a minimum spend required to earn points?
Yes. The pre-tax subtotal for your order must be at least $2.00 (after discounts are applied) to be scanned for points.
Can I order Gift Cards online?
Yes. You can purchase Slim Chickens eGift cards online at slimchickens.myguestaccount.com . Gift cards may also be available at most restaurant locations.